fbvip Terms and Conditions

1. Introduction and Applicability

These terms and conditions ("Terms") apply to the use of the fbvip platform and all of its services. By visiting the website, registering an account, playing games, or completing any financial transaction, you are automatically considered to have agreed to these Terms.

fbvip is a mobile-first online casino and sports betting platform for users in Bangladesh. The platform is secured with SSL encryption technology and operates with fair play guaranteed.

If you do not agree with any part of these Terms, please stop using fbvip and contact our support team to close your account.

2. Eligibility

2.1 Age Restriction

fbvip is for users aged 21 and over only. No minor may open or use an account on this platform. By registering an account, you confirm that you are at least 21 years of age.

2.2 Multiple Account Prohibition

Only one active account per person is allowed. Creating more than one account by the same person is strictly prohibited. If suspicious activity is detected, fbvip reserves the right to immediately suspend or close any account.

2.3 Accuracy of Personal Information

All information provided at the time of registration must be completely accurate and truthful. Providing false information may result in account cancellation, and any balance in the account may be forfeited in such cases.

3. Account Management

3.1 Account Security

It is your responsibility to keep your account username and password completely confidential. Sharing login details with third parties is prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

3.2 Account Verification

For withdrawals above a certain amount, fbvip may request identity verification (KYC). A copy of a national ID card or passport may be required. The withdrawal process may be paused until verification is complete.

3.3 Account Closure

You may close your account at any time. Please request withdrawal of all existing balances before closing your account. That balance will be returned to you if the applicable conditions are met. Contact us to request self-exclusion for responsible gaming reasons.

4. Deposits and Withdrawals

4.1 Payment Methods

fbvip currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay

4.2 Minimum Deposit and Withdrawal Limits

The minimum deposit amount for each payment method is ৳500 and the minimum withdrawal amount is ৳800. Transactions below these amounts will not be processed.

4.3 Withdrawal Timeframe

Approved withdrawals are generally processed within 10 to 45 minutes. However, this time may increase if an account verification process is ongoing or if there is a technical issue.

4.4 Withdrawal Terms

• Withdrawals can only be made using the same method used for the deposit.
• Transferring funds to a third-party account is strictly prohibited.
• Winnings from bonuses cannot be withdrawn until the relevant wagering requirements have been met.
• If money laundering or fraud is suspected, fbvip reserves the right to place a hold on withdrawals.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a welcome bonus of up to 120% up to ৳10,000 on their first deposit. A 10x wagering requirement must be met before withdrawal.

For example: if you deposit ৳1,000 you will receive a ৳1,200 bonus. Once you complete 10x betting on the total of ৳2,200, which equals ৳22,000, the winnings from the bonus will be eligible for withdrawal.

5.2 General Bonus Terms

• A person may claim a bonus offer only once.
• Bonuses apply only if the account holds accurate personal information.
• Bonuses may have a specific validity period; expired bonuses will be cancelled automatically.
• fbvip reserves the right to change, suspend or cancel any bonus offer.
• If bonus abuse is suspected, the bonus on the relevant account may be forfeited.

5.3 VIP Program

fbvip has 5 VIP levels: Bronze, Silver, Gold, Platinum and Diamond. Cashback benefits can reach up to 0.2%, 0.5%, 0.7%, 1.0% and 1.2% weekly cashback respectively. Advancement through VIP levels depends on the player's activity and contribution to the platform.

6. Betting and Gaming Rules

6.1 Fair Play Policy

fbvip is committed to ensuring fair play. All game outcomes are determined by Random Number Generator (RNG) technology, which is independently tested and verified.

6.2 Prohibited Activities

• Using any kind of software bot, script or automation tool.
• Attempting to manipulate game outcomes.
• Colluding with other players to gain bonus benefits.
• Attempting to hack or carry out a cyber attack on the platform.

6.3 Betting Decisions

All betting decisions are final. For bets affected by a technical error, fbvip will take action at its own discretion. fbvip's decision on such matters is considered final.

6.4 Odds and Changes

For sports betting, odds may change at any time. Once a bet is confirmed, the odds at that time are considered final. If an event is cancelled or postponed, bets will be settled according to fbvip's rules.

7. Responsible Gaming Policy

fbvip places the highest importance on responsible gaming. We believe gambling is a form of entertainment, not a way to solve financial problems.

• Play within your means — never bet with borrowed money or by spending your savings.
• Play to enjoy, not to chase losses.
• Set limits on your time and money spent gaming and stick to them.
• Never play while under the influence.
• If you feel that gambling is having a negative impact on your life, please seek help.

Contact our 24/7 support team to request self-exclusion, set deposit limits, or temporarily close your account.

8. Privacy and Data Protection

fbvip is committed to protecting your personal information. The platform uses SSL encryption technology to keep all data transmission secure.

For a detailed description of how your personal information is collected, used and kept secure, please read our Privacy Policy.

• We never sell your information to third parties without verifying your identity.
• Personal information is not shared with any third party except as required by law.
• You may request correction or deletion of your information at any time.

9. Intellectual Property and Ownership

All content on the fbvip platform — logos, graphics, software, text, designs — is the intellectual property of fbvip or its licensed partners. Copying, distributing or republishing this content without written permission from fbvip is prohibited.

Games and brand names of third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft are owned by their respective owners.

10. Limitation of Liability

fbvip is not liable for any direct or indirect damages that may arise from the following:

• Internet disconnection or technical errors.
• Temporary unavailability of a third-party payment provider.
• Issues caused by user negligence or violation of the terms.
• Service disruption due to external causes (force majeure).

Every betting decision is made entirely at the user's own risk. fbvip is not responsible for financial losses from gaming.

11. Right to Amend Terms

fbvip reserves the right to change, amend or update these terms and conditions at any time. For significant changes, an effort will be made to notify users through the platform.

Continuing to use the platform after any changes means you are considered to have agreed to the new terms. It is recommended that you visit this page regularly to stay updated on the latest terms.

12. Dispute Resolution

For any dispute or complaint, please first contact us through our 24/7 live chat support or by email. We will make every effort to review and resolve your complaint as quickly as possible.

If a resolution is not reached after contacting the support team, the matter will be escalated for higher-level review. fbvip's final decision will be considered binding.

13. Applicable Law and Jurisdiction

These terms will be governed and interpreted in accordance with applicable law. It is the responsibility of fbvip users to stay informed about the laws applicable in their own area. Users in areas where online gambling is restricted or illegal should refrain from using fbvip.

If any part of these terms is found to be legally unenforceable, the remaining parts will remain fully in effect.